Thank you for shopping with CookiesWeedOnline.com! We strive to provide high-quality products and excellent service. Please read our Refund and Returns Policy carefully to understand your rights and the conditions under which refunds, returns, or exchanges may be granted.
General Refund Policy
Due to the nature of our products, all sales on CookiesWeedOnline.com are considered final. However, we are committed to your satisfaction. If you encounter an issue with your order, please reach out to our customer support team within 7 days of receiving your order at [insert support email]. Each request will be reviewed on a case-by-case basis.
Returns Eligibility
Returns are only accepted in the event of:
- Damaged Products: If your product arrives visibly damaged, please notify us immediately with photos of the damage, the packaging, and the product.
- Incorrect Items: If you receive the wrong product, we will arrange for a replacement at no additional cost.
Unfortunately, we cannot accept returns due to dissatisfaction with product taste, effects, or other subjective experiences, as these may vary between individuals.
Refunds (if applicable)
Refunds are available under limited circumstances and may include the following:
- Damaged or Incorrect Items: In cases where a replacement is not possible, a full refund may be issued.
- Shipping Fees: Refunds will not cover shipping costs unless the issue is directly related to a shipping error on our part.
Refunds are processed back to the original payment method and may take 5-10 business days depending on your financial institution.
Exchange Policy
Exchanges are available only for incorrect items. If you receive an item that differs from what you ordered, contact us at [insert support email], and we will arrange a replacement.
Process for Returns, Refunds, and Exchanges
To initiate a return, refund, or exchange:
- Contact Us: Email us at [insert support email] within 7 days of receiving your order with your order number and a description of the issue.
- Provide Proof: Include clear photos of the product, packaging, and any damages (if applicable).
- Follow Return Instructions: If a return is authorized, we will provide instructions for return shipping.
Non-Returnable Items
For health and safety reasons, we cannot accept returns for the following:
- Opened or used products
- Items not in their original condition
- Products purchased from unauthorized sellers
Changes to this Policy
CookiesWeedOnline.com reserves the right to modify or update this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
For any questions regarding this Refund and Returns Policy, please contact us at:
- Email: [contact@cookiesweedonline.com]